Support

One hop from your call to the engineer who configured it.

No offshore tier one, no ticket triage theatre. South African hours as standard, contracted after-hours cover where the system runs at night.

Standard cover

08:00–17:00 SAST

Business-day support from the implementation team, with a named engineer per client and an escalation path that reaches the vendor directly.

Extended cover

Contracted standby for continuous operations, mines, contact centres and month-end financial processing that cannot wait for Monday.

Managed service

As the first HCL MSP in Africa, we host, monitor and administer platforms on your behalf, with the pipelines and patching kept deliberately boring.

No. We implement, integrate, train and support. Licensing is part of the engagement, never the whole of it.

Yes. Licensing and support are quoted and invoiced in ZAR, so there is no forex exposure at renewal.

On-premise, in our locally hosted environment, or in cloud, decided on data residency, POPIA and integration latency.

A South African engineer during SA hours, with contracted after-hours cover available. One hop from the person who built it.