You cannot protect something you cannot see.
Analytics is everything. You cannot improve what you cannot measure. And you cannot measure what you cannot see.
When a customer calls your business, they are forming an opinion: from the moment they hear your auto-attendant, through the time they wait in a queue, to the person who picks up and either solves their problem or doesn’t. That experience is your brand in action. Right now, most businesses are flying blind through all of it.
Your competitors are not waiting for you to improve. They are waiting for your customers to be unhappy. UC Analytics gives you the visibility to close that gap, so every caller gets a professional experience, every agent is accountable, and every missed opportunity is visible before it becomes a lost account.
Don’t miss the call
Unanswered calls are missed opportunities. See exactly which queues, agents, and time slots are letting calls slip, and fix them before a competitor answers instead.
Don’t lose the customer
Long wait times and poor queue management cost you customers before they speak to anyone. Know your SLA before your customer tells you it’s broken.
Don’t exceed the budget
Every unmanaged extension and unreconciled invoice is dead spend. Recharge reports per cost centre keep finance honest and teams accountable.
Don’t miss the pattern
The same agent missing calls, the same queue spiking on Fridays: these patterns only show up when you can see the data over time. Now you can.
Nobody in the business can explain the telecoms bill.
Communications is usually the last unmanaged line item of any size. Not because nobody cares, but because the data lives in four systems that do not talk.
Invoices nobody verifies
Carrier bills are approved on trust because no one can reconcile them line by line against actual usage.
Extensions paid for, never used
Lines for people who left two years ago keep billing. Typical estates carry 8–15% dead spend.
Exceptions found months late
Out-of-hours and unusual dialling patterns surface in a quarterly review instead of a same-day alert.
No answer on SLA
When the exec asks how quickly customers are answered, three systems give three different numbers.
What you can see. What you can fix. What you can prove.
Customer journey visibility
You cannot see what happens to a caller between the first ring and the final outcome.
Full auto-attendant, queue, and agent analytics in one view, from first ring to resolution.
Queue & SLA performance
When the exec asks how quickly customers are answered, three systems give three different numbers.
Answer times, abandonment, queue SLA, and agent activity in one scheduled report set.
Real-time monitoring
You find out about a queue problem hours after it already cost you customers.
Live dashboards showing active calls, queue load, and agent availability as it happens.
Spend visibility & cost recharge
Nobody can explain what telecoms costs per team, branch, or cost centre.
Tariff modelling, invoice reconciliation against actual usage, and automated recharge reports.
Traffic analysis & capacity planning
You are overpaying for capacity you do not use, or dropping calls because you have too little.
Call volumes, peaks, abandonment, and trunk utilisation, with data to make the right decision.
Exception & out-of-hours alerting
Unusual dialling activity surfaces in a quarterly review, not the same morning.
Threshold-based alerts by email the moment unusual patterns are detected.
One to two weeks. Connected, configured, and running unattended.
Microsoft Teams is typically live within 2 to 4 hours. Zoom Phone or Webex: 1 to 2 days. IP-PBX estates (Cisco, Avaya, Mitel): 2 to 5 days. Large multi-site estates: up to two weeks.
Your platforms are connected and data collection starts immediately. First reports run against last month’s data so you see value from day one.
Cost centres, tariffs, and recharge rules mapped to your org structure. Queue SLA targets, auto-attendant tracking, and agent groups configured to match how your business actually runs.
Scheduled recharge and exception reports running unattended. Finance, IT, and contact centre supervisors trained on their dashboards. Your team owns the system from day one, we are here if you need us.
It works with what you already run.
Mixed estates are the norm, not the exception. If your platform is not listed, send us the CDR format and we will confirm in a day.
Questions we get asked first
Bring one month of call data. We’ll show you what it’s really costing.
We will show you where opportunities are going, where budget is leaking, and what your customers’ experience actually looks like: in 30 minutes, with the engineer who would run your implementation.