Skype for Business & Microsoft Teams

Skype for Business & Microsoft Teams helps business owners, their employees and federated customers to easily set up a workplace for collaboration. Microsoft’s communications platform for enterprise provides enhanced users reachability using modern media types including instant message, voicemail, audio and video conferencing, application or desktop sharing. Moreover, Cloud PBX and PSTN Calling capabilities enable teams and individuals across the globe to efficiently reach their common goal.

FEATURES

• Flexible deployment: Cloud, On-Premise or Hybrid

• Web portal granular user’s access policies

• Auto-attendant, response groups and queues commitment

• User’s perceived call quality

• Calls rating for Online and On-Premise users

• Charge-back by cost center, location, conference organizers

• Agents’ presence and queues status

• Complete user’s communications view

• Comprehensive report builder

• Fraud detection and alerting

Skype for Business & Microsoft Teams - PhonEX ONE – Solution Architecture