Cisco Unified Communication Manager

Mainline communication and collaboration platform from Cisco (UCM 12, UCM 11 or older versions) and contact center solution (UCCX) offer PhonEX ONE fresh data which is turned into valuable user analytics, including: media type traffic analysis (audio, video, instant messages), communications type (peer to peer, conferencing, route points/ hunt pilots), cost distribution at each organization level or the customer experience.

 

Features

• Web portal granular user’s access policies

• Performance statistics for all Cisco Hunt Groups/ Hunt Pilots

• Cisco KPIs and real-time performance counters at dashboard level

• QoS reports for analyzing the performance of the UC environment

• Charge-back by cost center, location, conference organizers

• Usage and Capacity Monitoring

• Agents’ presence and queues status

• Voice Traffic Analysis

• Budget control for Cisco devices (physical and softphone)

• Comprehensive report builder

 

PhonEX ONE- Cisco Unified Communication Manager – Solution Architecture